Frequently Asked Questions

Yes, we provide free estimates.

We accept cash and all major credit cards.

Once the job is completed, we will email you an invoice, or send via a text. The invoice can be paid online through our online portal.

We support Visa, Mastercard, American Express, ApplePay, GooglePay, Afterpay, PayPal (Pay in 4) and BECS Direct Debi as well as payments via Square using a credit card, over the phone.

Payment is due upon completion of the job.

Our availability depends on the season. In spring and late autumn (fall), we tend to get very busy and the calendar fills up several weeks in advance. If you have a big event coming up during these periods, or want to make sure the work gets done by a specific date, it might be a good idea to schedule early. If you give us a call, we can let you know the exact availability - we might have a slot saved up for emergency situations.

We will work with you to reschedule, and we currently do not charge any cancellation fees. If you need to reschedule or cancel and appointment, it helps us tremendeously if we get as an early notice as possible so that we can rearrange our calendar.

Some of our services are impacted by the weather, and if weather does not permit for us to do the work. For example use our ladders in high winds, etc. we will let you know and work on finding an alternative date.

If we are doing interior window cleaning, then the customer needs to be home or give us permission and access to the home.

For exterior window and balustrade cleaning most of the time you do not need to be home. That said there are few instances where we might need you to give us access in order to complete the work done.

• Parking: If needed, please advise our crew on the best location to park.

• Remove obstacles: Ensure the immediate vicinity around the house is free from obstructions. This includes vehicles, outdoor furniture, decorations, and potted plants. If we are cleaning interior windows, we need to be able to access the window panes. That means we can move a few smaller objects, but if the window sills are cluttered, or if there are valuable objects preventing us from accessing the windows, then due to health and safety regulations our technicians are instructed to work around and skip those areas instead of trying to move the objects themselves.

• Provide Access: If certain windows or areas are locked or secured, please ensure our crew has the required access via keys or codes.

• Special Window Instructions: If there are specific windows that require extra care or have unique features, please communicate this information to our team.

• Leaky doors or windows: Please notify us if you know or suspect that any of your windows or doors might leak when water is applied to them.

• Neighbour notice: consider informing your neighbors about the scheduled service to minimize any inconvenience. If we need go access a neighbours property in order to do the work, we appreciate if you notify them beforehand.

• Secure pets: If you have pets, kindly arrange to keep them away from the area during the service.

• Special Instructions: Please communicate any specific instructions or concerns to our crew upon their arrival.

We do our utmost to make sure that nothing gets damaged during the performance of our services, however, accidents do sometimes happen.

Our normal policy when this happens is to notify the homeowner as soon as possible. From there, we will help assess responsibility for the damage, and what can be done to fix it. It is not unusual for us to encounter properties where something is broken before we arrive, or that breaks under normal contact due to accumulated wear and tear. Example includes scratches on glass panes, etc. If something breaks due to our technicians negligence however, then we will normally either fix it, or pay for it to get fixed. If something breaks due to wear and tear however, we have a list of other vendors that we trust and can recommend if you want to have it fixed.

If you are not satisfied with the service, you may reach us at (+61) 440 131 235 or email us at [email protected]

If you are not happy with the service for any reason, we always want to hear about it. We will come back out again as soon as possible to fix whatever issue there is, free of charge.

We strive to deliver a 5 star service and your feedback will be greatly appreciated. We usually ask for feedback during our appointment as well as due diligence via our office to see if you were satisfied with the service provided.

You may leave a review on our Google page. You can also contact our office at (+61) 440 131 235, or [email protected]